nanny

Choosing and Having an In-Home Care Provider: a 6 step process
 

 

Step 6: The Relationship and Saying Goodbye

The Relationship

An ounce of prevention is worth a pound of cure

As with many other things, this maxim applies well to a healthy care-provider/care-receiver relationship.  Having someone daily in your home is a very intimate thing.  They may see you early in the morning when you haven’t had time to compose yourself, or may see you at the end of a very stressful day when you may be a bit short tempered.  If you are receiving care during the early postpartum period they may witness you experiencing a whole gambit of emotions and amidst a very intense time of change, they may be with you during the intimate act of breastfeeding or counseling your child; given the nature of providing care in your home an in-home care provider may be witness to otherwise private moments between you and your family.  In some cases this involvement in intimate moments of the day may serve to strengthen your bond with your care provider.  In other cases it may create feelings of being invaded or exposed.  Should you, at any time, feel as if a private moment has been interrupted by the presence of your in-home care provider, or feel a sense of invasion address this feeling immediately.  When working in someone’s home the line of privacy can often be very vague and every family is different in regards to how they function around an outside person, even the most tenured in-home care provider can unintentionally step on toes.  Here are a few preventative steps which may help to secure your own lines of privacy and security:

Define space: if there are any rooms in the house you would rather not be entered be sure to keep the doors closed and communicate your wishes.  If your child generally naps in your bedroom but you would rather not have your bedroom entered consider changing your child’s nap space prior to beginning in-home care.

Schedule carefully:  if you find you are embarrassed to be caught in your pajamas or if the arrival of your care provider seems to be interrupting or adding chaos to a daily transition such as getting an older child ready for school, politely request that your care provider arrive a bit later. Some care providers may, out of courtesy, arrive 15 minutes early so as to provide transition time, if you have calculated transition time into your required start time communicate this and request that they arrive no sooner than the agreed start time.  Contrarily if they are quick to leave upon your arrival and you would prefer they stay for a while to chat about your child’s day, schedule to arrive home before your agreed conclusion time or ask to extend your agreed upon conclusion time.  Often care-providers may be serving more than one family in a day or may have a personal appointment, always remember to be as respectful of their personal time as you expect them to be of yours.

Communicate personal levels of privacy: if you are, in general, a private person, communicate this clearly with your care provider.  Many women find that when nursing privacy goes out the window, to reserve your private times consider delegating tasks during nursing times such as asking your care-provider to prepare a meal or help with family laundry in another room.  Be clear that you prefer they knock and announce their presence or wait for your invitation before entering a room you may be nursing in.

In all of this communication is the key, every family has their own unique patterns and preferences which have been created and maintained for a long time, having a stranger participate in your family’s daily life may bring light to behaviors and patterns you may not have even been aware of.  Never be uncomfortable about communicating any small problem and try to avoid assuming that with time the care-provider will figure things out on their own.  Take the initiative because after all, an ounce of prevention is worth a pound of cure.

Saying Goodbye

If you have to unexpectedly end care refer to the agreed upon arrangements in your contract, there is a reason why you talked over them in the beginning.  Maybe you unexpectedly lost your job, or perhaps the care-provider just isn’t working out for you, maybe upon returning to work you find you’ve changed your mind and would rather return to being a stay-at-home parent, or a preferred care option has come up such as a relative moving into town.  Whatever the reason, respect the agreement made with your care-provider.  In most cases any early termination of service requires a 2-week notice or an agreed upon compensation.  By having previously made arrangements for any unexpected changes you have, hopefully, avoided any hurt feelings or misunderstandings.  Be clear about your reasons, fulfill your agreement and perhaps offer to write a letter of recommendation or serve as a reference.  Realize than an abrupt change in care will also affect your child, prepare for any transition such as having a transition week where care is shared between your previous and new care providers, or schedule time for the family member  to provide care along side your previous care-provider.  Do what you can to respect that a relationship has been formed between your child and the care-provider and saying goodbye may be difficult for all involved regardless of the circumstances.

If your relationship has been positive and healthy and has run it’s natural course you may feel like your family and your children are losing a close friend.  While your care-provider may no longer be a part of your daily family life it is still possible to maintain a relationship, perhaps schedule date nights when your previous nanny or mother’s helper can spend an evening with your children; invite your previous care-provider to birthday parties or other celebrations; if your relationship has ended due to a move, start up a pen-pal relationship.  This change may be the first of many for your child so work with your care-provider to form a plan on how everyone will work together to help this saying goodbye be smooth for your child.

See Steps 1-5 here:  1, 2, 3, 4, 5

About the author

Celina Wigle is a Postpartum Doula and Infant Multiples Relief Nanny.  Since 2000 she has provided care for over 60 families as a nanny, babysitter, mother’s helper, teacher, and doula.  She received a degree in writing from PSU in 2006.  More about her background and services can be viewed at www.celinawigle.com

 

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Choosing and Having an In-Home Care Provider: a 6 step process

 

Step 5: The contract and business side of things

When eliciting the services of an in-home care provider it is always advisable to have a contract regardless of your relation to them, how many or few hours they may be providing you service, or how smoothly your previous interactions have been.  Some families I have worked with in the past have voiced the opinion that a contract takes a comfortable friendly relationship to a cold and professional level and have felt uncomfortable with the idea of having a contract.  Others have felt that it suggests an atmosphere of distrust.  To these concerns I state the following: paying someone to take care of your children IS a professional relationship, even if it is a family member, close friend, or a long known neighbor, they are providing a service and you are compensating them for it.  As to the notion of creating an atmosphere of distrust, it has been my experience that by taking the time to discuss the what-ifs and voice expectations and concerns and together composing a contract that trust is in fact built, rather than destroyed.    

A very basic in-home care provider contract will include the following:

  • Job description: use this space to discuss specifically what you expect your care provider to do and what limitations you prefer.  Your care provider may communicate that they prefer not to be responsible for laundry or housecleaning which is not directly related to the care of your child or perhaps you prefer that the care provider refrain from household chores so as not to distract from the care of your child.  Make time to openly discuss with your care provider what your expectations are and what responsibilities they are accustomed to handling.
  • Compensation agreement:  clearly communicate your agreed upon rate, your payment plan (daily, every two weeks, on a specific date each month, etc.), and how payment will be made (cash, direct deposit, check, etc.).  Also take this time to communicate your plan in the event of missed care days by either party.  Will you provide compensation for time when you are taking a family holiday?  Are you providing compensated sick or holiday time? Take this time also to discuss how taxes will be handled; some in-home care providers are registered as self employed and handle their  own taxes and will be able to provide you with a service receipt, for others you will take on the same responsibilities as any other employer.
  • Duration of service: if, in the case of a long term nanny, babysitter, or mother’s helper, you do not know when you will be discontinuing services, have a contract renegotiation date set for 3, 6, or 12 months following the start date.  It may be that your needs will change or your service provider may wish to make a change or two to your arrangement, this predetermined time will create a time and space for these topics to be discussed. If you wish to continue services it is simply a matter of reprinting your previous contract with a new date range. Be sure to include a clause and plan of action if either party should need or desire to discontinue care.

When composing a contract be prepared to go through a few drafts before all topics have been clearly stated and agreed upon. Many basic nanny contracts can be found on the internet.  I would suggest looking over several examples and composing your own based on the examples rather than downloading a standard which may not be tailored well to your particular needs.  If you are hiring a nanny from an agency or a postpartum doula they will typically have a basic service contract which specifics can then be added to.  Once a contract has been composed and agreed upon by all parties, print enough copies so that each party can retain a signed hard copy for their personal records.

A clear and well composed contract can be the starting point for a long and healthy family/care provider relationship so do some research, perhaps seek the advice of other parents who have composed contracts, and take your time.

 

The following are links to a few examples which can be found on the internet:

http://www.childcarebackground.com/documents/NannySampleWorkAgreement-CBRC_000.pdf

http://www.sittersservice.com/providers/_docs/sample_nanny_contract.pdf

http://newmomnetwork.com/index_files/Resources.htm

 

Next week’s article will be the sixth and final in this six part series on choosing and having an in-home care provider.

Return next week for Step 6: The Relationship and Saying Goodbye.

 

About the author

Celina Wigle is a Postpartum Doula and Infant Multiples Relief Nanny.  Since 2000 she has provided care for over 60 families as a nanny, babysitter, mother’s helper, teacher, and doula.  She received a  degree in writing from PSU in 2006.  More about her background and services can be viewed at www.celinawigle.com

 

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Choosing and Having an In-Home Care Provider: a 6 step process

 

Step 4: The Trial Period

Prior to hiring an in-home care provider, if you have been able to secure a few serious candidates prior to your required start date, hold a trial period.  When hiring a nanny or mother’s helper this may mean a full work week clearly stating that it is a trial week and no final decisions have been made. With a babysitter this may mean stepping out for only an hour or two or requesting care while you do chores around the house, giving them time and space to get to know each other while still staying in ear shot should you be needed.  With a postpartum doula this may be a part of your prenatal visit or an hour for tea and baby chat scheduled into your initial interview. In most instances you should consider this paid time as they are still present and providing a service whether or not you choose to be present.  While they may not be under contract respect their standard rate or the fee agreement.

If you have arranged a trial period during which you are able to stick around and observe the care provider, request your co-parent or a friend accompany you so you have someone to bounce your observations around with.  If you are conducting a parent absent trial period consider methods of recording the interactions between your child and your prospective care giver.  In my experience mothers have appreciated receiving image texts to literally see how their baby is doing.  Some families have installed home security cams which can be accessed from a laptop with which they can virtually “peek in” and see how everyone is.  Other families have left me with their home camera or have set up their video camera at an activity station so they are able to observe the child and I playing together uninterrupted.  Be clear about your intensions when asking to record a care provider and perhaps suggest which method they would be most comfortable with.  Many people can be very camera shy but happy to take pictures or video.

If your child is of speaking age certainly ask their opinion but keep in mind that what your child may be communicating as negative may in fact mean that the care giver was strict regarding something you yourself may be strict about as well.  Children’s emotional reactions can be very much in the moment so gage a series of reactions from your child rather than just one. The Doctors Sears, in their book The Baby Book, suggest several different gages to consider when conducting the trial period, namely:

use the baby as a barometer

use the caregiver as a barometer

look for good-care signs

make spot checks

ask neighbors’ and friends’ observations. *

Keep all of these various gages in mind rather than just one factor as each singular factor could potentially be affected by something unrelated to the new caregiver.  All that being said, it can be all too easy to call guilty and move on and suddenly find yourself down five candidates with only two days before you need care.  Mary Poppins is fictional and you are not looking for a cookie cutter copy of yourself, you are looking for someone who will care for and nurture your child.  All care givers are going to do something differently than you, give it time and see if it works, it may not work for you but if it works for them and, more importantly, works for your child, maybe different is ok.

 

Next week’s article will be the fifth in this six part series on choosing and having an in-home care provider.

Return next week for Step 5: The Contract.

 
*For further information consult:

Sears, William M.D. & Martha R.N.. The Baby Book.  New York: Little Brown & Company, 1993.

 
About the author

Celina Wigle is a Postpartum Doula and Infant Multiples Relief Nanny.  Since 2000 she has provided care for over 60 families as a nanny, babysitter, mother’s helper, teacher, and doula.  She received a  degree in writing from PSU in 2006.  More about her background and services can be viewed at www.celinawigle.com.

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Choosing and Having an In-Home Care Provider: a 6 step process


Step 3: Interview Tips

Once you’ve put the word out into your community, posted an ad, or have collected a handful of recommended providers to contact, you then must first stop and gather your thoughts on how best to conduct the interview.  The following are guidelines and suggestions regarding method and place, more specific lists of questions and tips can be found following the links at the end of this article.
 
The Phone Interview
In most cases you will communicate initially via phone with a potential in-home care provider.  It may seem unnecessary but it is well worth your time to first go through your basic job description requirements: are they able to start when you need them to; do they have all the credentials you require such as a background check or CPR certification; do they in fact have a car if one is required; etc. If you have not communicated a specific rate you are expecting to pay ask them what they charge, if you feel it is too much for you suggest what you can afford or had budgeted, or clearly and politely state they are out of your budget, thank them for their time and end your communication.  Clearly communicate if you are deciding between a few candidates.  It is not the candidate’s business to know who else you are considering and why, it is just respectful to let them know where you are in your deciding process and give them a definitive time of communication such as, “thank you for taking the time to speak over the phone, we have a few potential candidates and will make our final decision on Friday”.  Be specific with the day and method of communication (phone or email) and try to take less than a week,  if you need more time let them know the day or before they day they are expecting to hear from you and realize they may accept another job or may reject a potential job offer if they are waiting for you. 

While conducting a phone interview with a potential candidate key into more than just their words: do they communicate clearly; are they using proper grammar; do their word choice, tone, and inflection communicate a professional, caring and respectful personality?  Go with your gut on this factor, if something just doesn’t feel right trust that feeling.

The Face-to-Face Interview
If, after the phone interview, you are further interested in this candidate schedule a face-to-face interview.  A face-to-face interview may not necessarily need to take place in your home, many nanny, babysitter, and mother’s helper interviews are conducted at parks where your children may play while you conduct the interview and you are able to observe the care provider interact with your child and other children and maintain the privacy of your home; yes, ultimately you will be inviting a stranger into your home and your family, but you don’t have to do it immediately.  If you are a very busy person and home is often hectic set aside a morning or afternoon and schedule a few interviews back to back at a local cafe, just be sure to communicate that there will be other candidates so that potential candidates can be prepared to communicate their qualities and attributes in a more structured time frame.  Ask that the candidate bring proof of certifications and at least three references to leave with you.

Depending on your time frame between the phone and the face-to-face interview you may ask that they email their references and you can contact their references ahead of time and be that much more prepared.  When interviewing candidates which have been recommended by friends consider what their childcare needs were in relation to what your needs are and any differences in your parenting styles; a perfect match for them may not be a perfect match for you so be prepared to conduct a standard and thorough interview with every potential candidate and consider your friend’s recommendation as one reference amidst others.

Having your child present during an interview gives you the benefit of observing the potential care provider interacting with your child but on the other hand may serve distracting leaving you with a long list of unanswered questions when the interview ends due to time constraints or your child’s needs.  Some parents have scheduled interviews around their child’s nap time or bed time when two parents are present allowing one to put the child/children to bed after meeting the candidate for a short time or waking to meet the candidate. Other parents have chosen to conduct the interview at a park or kid friendly cafe where the child can come and go creating pockets of time for professional conversation.  Some parents have chosen to conduct the initial face-to-face interview while their child is not present and schedule a secondary interview/play-date with the child. Your child’s temperament and daily rhythm should help in determining the best option for you and your family.

A Bit About Background Checks
If you are conducting the interview in your home you may wish to conduct or confirm their background check prior to opening your door to them.  All in-home care providers should be prepared for a background check.  If the care provider you are considering has past experience in a preschool or after school program in Oregon they will have had to go through a basic background check and will be registered with the Central Background Registry, sometimes known as the Oregon Criminal History Registry.  They will have a letter of compliance which you can ask to view or you can confirm their enrolment by contacting the child care division of the Oregon Employment Department (www.oregon.gov/EMPLOY/CCD/about_us.shtml).  It is acceptable to request an emailed or photocopied version of their documentation (background check, driver’s license, etc.) for your records; it is also acceptable for a care provider to feel uncomfortable sharing their personal information.

With the recent rise in identity theft some providers may not feel comfortable sharing their SSN and may feel uncomfortable leaving copies of their legal documentation in a relative stranger’s home; this may be resolved by letting them know that you will keep the information in a locked file cabinet or will shred their SSN after receiving the information you require or perhaps you can compromise, ask them to bring their documentation to view and accept it’s authenticity without needing to keep it in your records. The sharing of private information can be very touchy so approach this pragmatically and with respect rather than suspicion.  For more information on background checks ehow has a helpful article with useful links located here:

www.ehow.com/how_2090709_do-background-check-babysitter.html

For more interview guidelines and sample question sheets check out these links:

http://www.4nanny.com/interview_questions.shtml

http://www.childcarebackground.com/documents/SampleInterviewQuestions_000.pdf

http://www.dona.org/PDF/QuestionsToAskADoula.pdf

 
Next week’s article will be the fourth in this 6 part series on choosing and having an in-home care provider.

Return next week for Step 4: The Trial Period.
Step 1: Who are you searching for?
Step 2: Where to look and the search
 
About the author

Celina Wigle is a Postpartum Doula and Infant Multiples Relief Nanny.  Since 2000 she has provided care for over 60 families as a nanny, babysitter, mother’s helper, teacher, and doula.  She received a degree in writing from PSU in 2006.  More about her background and services can be viewed at www.celinawigle.com

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Choosing and Having an In-Home Care Provider: a 6 step process

 

Step 2: Where to look and the search

Once you have determined which sort of care provider you are looking for it is time to begin looking.  

You can start by writing an ad, even if you don’t plan on posting a formal advertisement, writing down what and who you are looking for will help make things clear, if later you decide to post an ad or are using a referral service you will have your needs already written down and ready to post or share.  On the other hand you may consider writing a list of what you don’t want; feel free to be honest with this list since only you will see it. If you are in a parenting team make time to go over your needs together. If your child or children are of speaking age get their input, your 2 year-old may ask for a mermaid in which case you’ll have to make room for disappointment but on the other hand that request can be interpreted as a wish for someone with a familiarity with folklore and children’s literature which is valid search criteria.

When making either list, consider questions such as:

  • Would you prefer that your care provider be of the same faith or nationality as your family?
  • Are you open to the idea of a manny (male nanny) or male babysitter?
  • Are there factors you would be willing to work around for the right candidate such as making a few schedule changes, postponing your care start date, or hiring a cycle commuter when you had originally wanted someone with a driver’s license?
  • Are you open to the idea of a care provider bringing their own child? If you are open to that, do you prefer their child be the same age as your own?
  • Considering that in Portland many rely on bicycle and Trimet for transportation, if your home is inaccessible by bus or bike would you be willing to work around your caregiver’s transportation needs or do you require that they have their own transportation?
  • How much are you willing to spend? You don’t have to know a specific hourly rate, just have an idea ahead of time of what your cap is.
  • If you are searching for a postpartum doula do you prefer that they be certified through a specific organization such as CAPPA (Childbirth And Postpartum Professional Association) or DONA?
  • If a care provider is uncomfortable with large dogs would you be willing to take Fido to doggy daycare during care time?

The more specific your job description and search criteria, the less time you will spend screening and interviewing candidates who may not meet your needs.

Ok, you now know exactly who you are looking for, what you want them to do, how much you can afford to spend, and when you want them to start, amongst many other facts regarding your potential in-home care provider; now to get the word out.

Babysitters, nannies, and mother’s helpers can be found in your community by  word of mouth, local ad postings on community boards, via online sites such as craigslist.org, sittercity.com, or care.com, or through a local nanny agency which can be found by a simple google search.  The benefit of using a nanny agency or care provider search website is that these organized communities offer screening services and background checks (more about background checks in next week’s article).  Postpartum doulas and collectives will post service information at birthing centers and baby/mama boutiques as well as other community spaces. CAPPA and DONA certified postpartum doulas in your area can be found through the organization websites.

I have known families to write an ad and email it to past nannies, sitters, and other parents as a means of searching within their network.  Consider also parks, libraries, and other community areas.  Most reputable nannies are snatched up the moment they become available so don’t be afraid to strike conversation with a nanny you may see regularly at a park or other community area, she or he may be becoming available soon or may know a nanny who is searching; just be careful to respect that they are working and their first priority is the care of the child they are working with.  Some families have found it beneficial to create a calling card to easily share their contact information in the chance that they meet the perfect caregiver in line at the grocery store or at a restaurant; it never hurts to be prepared.

Next week’s article will be the third in this 6 part series on choosing and having an in-home care provider.

Return next week for Step 3: Interviewing
Read last week’s Step 1: Who are you searching for?

Works Consulted:
Sears, William M.D. & Martha R.N.. The Baby Book.  New York: Little Brown & Company, 1993.

About the author

Celina Wigle is a Postpartum Doula and Infant Multiples Relief Nanny.  Since 2000 she has provided care for over 60 families as a nanny, babysitter, mother’s helper, teacher, and doula.  She received a  degree in writing from PSU in 2006.  More about her background and services can be viewed at www.celinawigle.com.

 

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(The following article is the first of a six step process from Celina Wigle, Postpartum Doula and Infant Multiples Relief Nanny.  One step will be discussed each week for the following six weeks.  Please post comments or questions below that you may have for Celina or visit her website: www.celinawigle.com.)

 
Choosing and Having an In-Home Care Provider: a 6 step process

 

Step 1: Who are you searching for?

The first step in searching for a care provider is to think about what sort of care you need.  Depending on the age of your child, the hours of care you will need per week, and your proximity while receiving care you may need a babysitter, a full or part-time nanny, a mother’s helper, or possibly a postpartum doula.

The following are general job descriptions for each form of care provider.

 
Babysitter

A babysitter’s services are utilized generally on an on-call basis.  The implications of a babysitter’s services include entertaining and providing basic care needs such as serving a simple meal or two, putting to bed, changing diapers or helping with the potty in the absence of the parent, essentially holding the fort down while you step out for a while. 

Cost*: $8.50-$15 per hour depending on number of children, expected duties, and experience

 
Nanny

While a nanny also provides basic care needs the services of a nanny far extend beyond the basic.  A nanny’s services generally include incorporating educational intentions and goals into play activities with any age of group and working with the parents towards certain behavioral goals such as chores and manners.  In younger care cases an infant nanny will be able to help with sleep training and the introduction of new foods and monitoring a baby’s needs while providing or making arrangements for the next developmental step.  The goals of a nanny usually include maintaining and contributing educated insight into positive behavioral patterns in both the child and family.  A nanny is a part of the family unit working regularly and intimately with family members towards cohesive care.

Cost: $12-$25 per hour depending on number of children, expected duties, and experience

 
Mother’s Helper

In the case of both a nanny and a babysitter there is an assumption that care may or may not be provided in the absence of the parent. If you will be home during the time in which you are searching to hire an alternative care provider you may consider hiring a mother’s helper.  A mother’s helper often fills the role for a stay-at-home parent that a secretary may fill for a business professional.  A mother’s helper may run a few errands for you or help with family meal prep or help with household chores. Their role is to function as an extra pair of hands so you have more time and energy to direct towards parenting. A mother’s helper may have experience with children but perhaps not as much as a nanny, they may be working towards becoming a nanny or another form of care-provider, in any case it is assumed that your attention will be on your child or children and their job is to help you, not necessarily to babysit.

Cost: $8.50-$10 per hour depending on expected duties and experience

 
Postpartum Doula

A postpartum doula is another form of mom-centered in-home care provider.  A postpartum doula provides physical and emotional support for new moms and new families.  Her first and primary responsibility is the new mother and whatever  needs to be done to nurture the bond between the new mother and baby, whether that be helping the mother with a load of laundry or light cleaning, or just listening and offer a voice of experience.  A postpartum doula will have knowledge of breastfeeding and baby care but is not to be confused with the advice and information provided by a medical practitioner. Postpartum doulas provide care within the newborn phase, at 3 months of age arrangements for alternative care should be made.

Cost: $20-$25 per hour depending on experience

*Costs are based on 2011 minimum wage and average costs for services in Portland, OR.

 
Next week’s article will be the second in this six part series on choosing and having an in-home care provider.
Return next week for Step 2: Where to Look.

  
 About the author:

Celina Wigle is a Postpartum Doula and Infant Multiples Relief Nanny.  Since 2000 she has provided care for over 60 families as a nanny, babysitter, mother’s helper, teacher, and doula.  She received a  degree in writing from PSU in 2006.  More about her background and services can be viewed at http://www.celinawigle.com/.

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